SICAT Portal FAQ

SICAT Portal FAQ

SICAT Portal FAQ

 

I am a new customer. How do I register for the SICAT Portal?

To register for the SICAT Portal please proceed as follows:
1. Visit portal.sicat.com and click on the button „Create Account“ at the bottom left of the page.
2. Enter your log-in information (please note that all fields marked with a red star are mandatory).
3. Choose a unique user name and a secure password. Be sure to use an email address to which you have full access because you will need this address to activate your account!
4. Once you have entered your login information, click on the "Submit" button at the bottom right.
5. A message appears that your account still needs to be confirmed. You will receive an email at your previously specified email address.
6. Check your email inbox (and possibly your spam folder) for an email with the subject "Customer account confirmation for ...". This email contains a confirmation link for the activation of your SICAT portal account. Just click on the link.
7. Your browser opens showing you a confirmation notification.
8. Within the next 5 minutes you will be notified of the activation of your account by email.
The registration process is now completed.

I forgot my password for the SICAT Portal. What can I do?

1. Visit portal.sicat.com and click on the button „Forgot Your Password?“ at the bottom left of the page.
2. Enter your e-mail address or your user name and click on the "Submit" button at the bottom right. You will receive an email with further instructions to reset your password.
3. Check your email inbox (and possibly your spam folder) to the email with the subject line "New password for ...". This email contains a confirmation link that lets you reset your password.
4. Your browser opens showing you the SICAT Portal page „Set new Password“. Enter a new secure password, confirm and click on the button "Reset Password".
5. A message appears that your password was changed. The password reset process is now completed.

Does my username has to meet some minimun requirements?

No, you can freely choose your user name (eg. your name or your email address). Your username can also include special characters (such as comma or exclamation mark).

How do I create a secure password?

When you create your password please make sure that it is at least 6 characters long. At best, use a complex combination of numbers, letters, and punctuation.

Your password should be easy for you to remember, but hard to figure out for other users. For increased security, your SICAT portal password should be different from your passwords for your e-mail account, online banking or other applications.

Please Note: Under no circumstances our staff will encourage you to disclose your password or legitimation data!

How do I manage my access as secure as possible?

No, you can freely choose your user name (eg your name or your email address). Your username can also include special characters (such as comma or exclamation mark).

Does my password has to meet some minimun requirements?

Yes, your password must be at least 6 characters. Additionally, you can choose your password blank. Your password can include special characters (such as comma or exclamation mark). Please also read our information on creating secure passwords.

I already have login credentials for the SICAT Webshop. How do I register for the SICAT portal?

If you have previously used the SICAT Webshop, you can unlock your existing SICAT Shop account to use the SICAT Portal. With your new SICAT Portal user account, you can then place future SICAT shop orders:

1. Visit portal.sicat.com
2. Enter your recent SICAT Webshop login information under the tab "Registered Customers". (your previous user name or e-mail address and your current password) and click on the "send" button at the bottom right.
3. A message appears that your password needs to be confirmed. You will receive an email at the last email address known to us.
4. Check your email inbox (and possibly your spam folder) to the email with the subject line „SICAT password confirmation". This email contains a confirmation link for activating your SICAT Portal password.
5. You will be automatically logged into the SICAT portal and directed to the portal’s starting page. The registration process is now completed.

I already have login credentials for the SICAT Webshop, but no longer know my password. How do I register for the SICAT Portal?

In this case, please contact the SICAT Support via phone or email:
SICAT Surgical Guide Support
sgl@sicat.com
T: +49-228-85469712
F: +49-228-85469759
Schwertberger Str. 14-16 | 53177 Bonn, Germany

SICAT Support

  Toll Free: +1-800-550-9961
         (USA & Canada only)

  Hotline: +49 (0)228-854697-12

  Email: sgl(at)sicat.com