FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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Find answers to the most frequently asked questions on our products from the field of implantology.

GALILEOS IMPLANT

How can I see if guided software support is available for an implant?

Make sure that you are using the latest version of the implant database. After having selected an implant, a table is displayed. If no sleeve is shown next to the implant, there is no guided support for this implant by the manufacturer.

How can I update the implant database?

The latest version of the implant data base is available in the download area and there in the implantology sub-category. There, the appertaining quick guide for installation of the implant database update is additionally available.

Is SICAT capable of operating with a viewer (wrap&go)?

No. A viewer is only available for viewing by third parties.

Is SICAT capable of operating with DICOM data?

Yes, however, only in connection with Clinical Assist. DICOM data cannot be processed with regard to ordering of surgical guides.

How can I plan anchor pins / fixing screws?

Planning of anchor pins/fixing screws is performed in the exact same way in the Galileos/SICAT implant software as of the implants. In the implant data base, you find the pins/screws by various manufacturers or you can perform your planning using conventional pins/screws.

Which drill sleeve options are available?

You can select either a pilot sleeve (only for the initial pilot drilling step), a SICAT sleeve-in-sleeve system (for several drillings, depending on the respective system) or a guided sleeve by the implant manufacturer to implement fully guided surgery.

How can I visualize the drill sleeves for my planning work?

There are various options available for visualization of a sleeve:

    1. You can visualize drill sleeves by right-clicking the respective implant and then clicking Edit sleeve.
    2. In the menu, select Implant and then Edit sleeve .
    3. Right-click the sleeve icon in the side bar menu.

The respective Edit sleeve window is opened. To select the desired sleeve system, click Change.

Can I have drill sleeves of different systems displayed simultaneously?

No. The software only allows for displaying one selected sleeve system at a time. However, it is possible to order a surgical guide with various sleeves. For that purpose, use the free text field.

How can I send an adjusted planning project to SICAT?

To send an adjusted planning project to SICAT, please follow the steps below:

  1. Open the planning project
  2. Perform your adjustments
  3. In the menu, select Plan and then Export plans.
  4. Select the name of the patient as the file name
  5. Select Desktop as the saving location and
  6. Click Save.

On your desktop screen you will subsequently find a small XML-file icon that you can attach to an e-mail. Send the e-mail to sgl@sicat.com

Which data are exported into a plan (XML-file)?

The XML-file exclusively contains the implant plan and no optical data.

For which implant system do I receive a drill log?

You will receive drill logs for all systems with variable sleeve positions.

CLASSICGUIDE

How do I create an X-ray template and where can I find detailed information on the creation of X-ray templates?

The X-ray template is created with the help of the SICAT bite plate. For detailed information on creating an X-ray template, please read the instructions for SICAT surgical guides, which you can find and download in the download area and there in the implantology sub-category. For this purpose, also watch our surgical guides tutorials, which you can find in the video library, again in the implantology sub-category.

What are the different types of X-ray templates available?

Depending on the respective situation, you can choose between a direct, conventional or a toothless workflow. For more information, please read the instructions for SICAT surgical guides, which you can find and download in the download area. For this purpose, also watch our surgical guides tutorials, which you can find in the video library, again in the implantology sub-category.

What happens if a gap is visible between the X-ray template and the jaw?

To implement the desired result of your surgical guide as specified in your plan, you must make sure that the position of the X-ray template during the 3D X-ray scan can be exactly reproduced with the surgical guide during the surgical procedure. If the position cannot be reproduced, the final implant position will deviate from that specified in your plan.

Is barium sulphate mandatorily required for duplication of a toothless prosthesis? Does the denture have to be relined PRIOR TO duplication or can this be done after the X-ray scan?

Yes, this is important for us to identify the various structures in the CBCT and to make planning easier for you. For this purpose, also watch our surgical guides tutorials, which you can find in the video library, again in the implantology sub-category.

How can I connect a duplicate prosthesis or a vacuum-formed model with the bite plate?

The duplicate prosthesis or vacuum-formed model should be fixed to the bite plate using clear acrylic. It is highly important to ensure a stable unit. For this purpose, also watch our surgical guides tutorials, which you can find in the video library in the implantology sub-category.

What is the correct thickness of the thermoplastic film?

We recommend a thickness of 1.5 mm – 2 mm.

How can I prevent movement of the scan template during the X-ray scan for indications with toothless jaws?

To prevent the scan template from moving during the X-ray scan, you should use bite plate supports, dental rolls or a customized bite index, depending on the situation.

Is it possible to scan the patient using two inserted X-ray templates?

Simultaneous insertion and scanning of two X-ray templates will generally lead to blurring or to misalignment of the template in the scan. Therefore, we at SICAT recommend performing two separate scans.

OPTIGUIDE / DIGITALGUIDE

What is the optimum area size covered by the optical surface scan?

The optical surface scan should include minimum ¾ of the mandibular arch since the templates are not equipped with clamp fits. However, we recommend scanning the entire mandibular arch to have the option of correcting any faulty points or distortions in the optical scan at any time and thus obtain sufficient support.

How can I integrate the optical surface scan into the 3D scan?

Import the optical surface scan into the CBCT scan via the CAD/CAM menu in the software.

How can I send a new optical surface scan to SICAT?

You can send the optical surface scan through the SICAT upload page. The link for this can be found in the SICAT Portal or on the SICAT homepage under Support.

Why is it important for the optical surface scan to correspond with the 3D image?

Since the surgical guide is cut precisely according to the shape of the optical model, the surgical guide will only fit into the jaw of the patient if the jaw and the optical model correlate exactly.

ORDERING PROCESS

How can I place an order for surgical guides?

You can order surgical guides directly through the Galileos/SICAT Implant software using the ordering wizard.

What can I do if at the end of an ordering process for SICAT OPTIGUIDE / SICAT DIGITAL GUIDE the SICAT upload page is not opened automatically?

You can upload your order manually by using the SICAT File Uploader. The link for this can be found in the SICAT Portal or on the SICAT homepage under Support.

How can I place a pick-up order?

You can place a pick-up order through the SICAT Portal. In case you have not registered yet, visit the SICAT Portal and create an account.

How can I place an order for bite plates?

You can order bite plates from our shop within the SICAT Portal. In case you have not registered yet, visit the SICAT Portal and create an account.

How can I track my surgical guides order?

You can track and check the status of your order at any time by logging in to the SICAT Portal. In case you have not registered yet, visit the SICAT Portal and create an account.

Does SICAT offer express orders?

No. We do not offer express orders. If you specify the exact date of the operation, we will strive to take it into account and deliver the surgical guide in time for the surgery. However, in case that information/specifications are incomplete or additional material is required, there may be delivery delays.

Will my credit card be charged while I use the ordering wizard?

No. The information that you type into the ordering wizard is not automatically forwarded to SICAT, since the software is an offline application. Please print the ordering form and send it to SICAT by Fax.

Fax: +49 228-854697-29

SICAT will only charge your credit card after having produced and delivered the surgical guide.

DIDN’T FIND THE RIGHT QUESTION AND ANSWER?

Find detailed information on the Implantology sub-page.

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Last Update: 2018-12-20

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