FREQUENTLY ASKED QUESTIONS
Find answers to the most frequently asked questions on our products from the field of implantology.
GALILEOS IMPLANT
How can I see if guided software support is available for an implant?
Make sure that you are using the latest version of the implant database. After having selected an implant, a table is displayed. If no sleeve is shown next to the implant, there is no guided support for this implant by the manufacturer.
How can I update the implant database?
The latest version of the implant data base is available in the download area and there in the implantology sub-category. There, the appertaining quick guide for installation of the implant database update is additionally available.
Is SICAT capable of operating with a viewer (wrap&go)?
No. A viewer is only available for viewing by third parties.
Is SICAT capable of operating with DICOM data?
Yes, however, only in connection with Clinical Assist. DICOM data cannot be processed with regard to ordering of surgical guides.
How can I plan anchor pins / fixing screws?
Planning of anchor pins/fixing screws is performed in the exact same way in the Galileos/SICAT implant software as of the implants. In the implant data base, you find the pins/screws by various manufacturers or you can perform your planning using conventional pins/screws.
Which drill sleeve options are available?
You can select either a pilot sleeve (only for the initial pilot drilling step), a SICAT sleeve-in-sleeve system (for several drillings, depending on the respective system) or a guided sleeve by the implant manufacturer to implement fully guided surgery.
How can I visualize the drill sleeves for my planning work?
There are various options available for visualization of a sleeve:
-
- You can visualize drill sleeves by right-clicking the respective implant and then clicking Edit sleeve.
- In the menu, select Implant and then Edit sleeve .
- Right-click the sleeve icon in the side bar menu.
The respective Edit sleeve window is opened. To select the desired sleeve system, click Change.
Can I have drill sleeves of different systems displayed simultaneously?
No. The software only allows for displaying one selected sleeve system at a time. However, it is possible to order a surgical guide with various sleeves. For that purpose, use the free text field.
How can I send an adjusted planning project to SICAT?
To send an adjusted planning project to SICAT, please follow the steps below:
- Open the planning project
- Perform your adjustments
- In the menu, select Plan and then Export plans.
- Select the name of the patient as the file name
- Select Desktop as the saving location and
- Click Save.
On your desktop screen you will subsequently find a small XML-file icon that you can attach to an e-mail. Send the e-mail to [email protected]
Which data are exported into a plan (XML-file)?
The XML-file exclusively contains the implant plan and no optical data.
For which implant system do I receive a drill log?
You will receive drill logs for all systems with variable sleeve positions.
CLASSICGUIDE
What are the different types of X-ray templates available?
Depending on the respective situation, you can choose between a direct, conventional or a workflow for edentulous cases. For more information, please read the instructions for SICAT surgical guides, which you can find and download in the download area. Please also check out our surgical guide tutorial videos, found in the video library of the implantology sub-category or on our YouTube channel.
How do I create a radiographic template and where can I find detailed information on the creation of radiographic templates?
The radiographic template is always created with the use of the SICAT bite plate. For detailed information on creating a radiographic template, please read the instructions for SICAT surgical guides, which you can find and download in the download area. Please also check out our surgical guide tutorial videos, found in the video library of the implantology sub-category or on our YouTube channel.
What is the correct thickness of the thermoelastic foil?
We recommend a thickness of 1.5 mm – 2 mm.
How can I attach a duplicate denture or a thermoelastic foil to the bite plate?
The duplicate prosthesis or vacuum-formed model should be bonded to the bite plate using radiolucent PMMA acrylic. It is highly important to ensure the bond is stable. Please check out our surgical guide tutorial videos, found in the video library of the implantology sub-category or on our YouTube channel.
Is barium sulphate required for manufacturing a duplicate denture of an edentulous prosthesis? Does the denture have to be relined PRIOR TO duplication or can this be done after the CBCT scan?
Barium sulfate is important when creating a radiographic template for edentulous cases, as it helps you plan the implants through clear visualization and allows us to evaluate the various structures within the CBCT image. It is critical that the existing prosthesis is checked for proper tissue adaptation to determine if relining is necessary BEFORE duplication. Please check out our surgical guide tutorial videos, found in the video library of the implantology sub-category or on our YouTube channel.
Is it possible to scan the patient using two inserted radiographic templates at the same time?
Simultaneous insertion and scanning of two radiographic templates may lead to blurring or to misalignment of the template in the patient’s mouth during the CBCT scan. Therefore, we recommend performing two separate scans.
How can I prevent movement of the radiographic template during the CBCT scan for an edentulous jaw?
To prevent the radiographic template from moving during the CBCT scan, you should use the specific bite plate holder indicated for the bite plate (if available), cotton rolls or a customized bite index, depending on the situation.
What happens if a gap is visible between the radiographic template and the teeth/ soft tissue?
In order for the surgical guide and the implant planning to correspond precisely with the clinical situation, you must ensure that the fit/position of the radiographic template during the CBCT scan can be reproduced exactly during surgery. If the position cannot be reproduced during surgery, the final implant position will deviate from that specified in your plan.
For which implant system do I receive a drilling protocol?
You will receive a drilling protocol for all systems for which the implant manufacturer has provided SICAT with an official protocol.
Is the SICAT CLASSICGUIDE autoclavable?
The SICAT CLASSICUIDE is besides of PMMA made of different impression materials, is heat-sensitive and therefore not autoclavable. Please only use disinfectants which are suitable for PMMA and the impression materials you are using. In case of doubt, please contact the manufacturer of the impression materials you are using and observe the instructions of the disinfectant manufacturer regarding the exposure time for certain materials.
OPTIGUIDE / DIGITALGUIDE
How much of the arch should be included in the optical impression?
The optical impression should include minimum ¾ of the mandibular arch so that the guide will be securely supported. However, we recommend scanning the entire mandibular arch whenever possible to allow us to correct any faulty points or distortions of the optical impression at any time to achieve sufficient support.
Why is it important to match the optical impression exactly with the jaw in the CBCT volume?
The surgical guide is milled (OPTIGUIDE) or printed (DIGITALGUIDE) exactly according to the shape of the optical impression. The implants are planned within the jaw in the CBCT volume. If the optical impression and the patient anatomy in the CBCT do not match precisely, deviations between implant plan and the implant placement will occur.
How do I add the optical surface scan to the CBCT volume?
You can add optical surface scan to the CBCT scan via the respective CAD/CAM import menu of the software. This allows you to import and register the optical surface scan into the CBCT volume.
How can I send a new optical surface scan to SICAT?
You can send the optical surface scan through the SICAT file upload page. This can be found in the SICAT Portal or on the SICAT website under Support.
How do I place an order for drill sleeves?
You can order drill guides directly via the SICAT Store.
For which implant system do I receive a drilling protocol?
You will receive a drilling protocol for all systems for which the manufacturer has provided SICAT with an official protocol.
Is the SICAT OPTIGUIDE autoclavable?
The SICAT OPTIGUIDE is mainly made of PMMA, is heat-sensitive and therefore not autoclavable. Please only use disinfectants which are suitable for PMMA. Please urgently observe the instructions of the disinfectant manufacturer regarding the exposure times for certain materials.
SICAT RAPID DIGITALGUIDE
What are the delivery items?
The delivery items are:
- An STL file of your surgical guide design ready for 3D printing,
- A drilling protocol for all systems for which the implant manufacturer has provided SICAT with an official protocol.
Which technical prerequisites are mandatory for a SICAT RAPID DIGITALGUIDE?
To be able to order a SICAT RAPID DIGITALGUIDE you need:
- SICAT Implant V2.0.1 or higher. How to find out my installed SICAT Implant version? Click here
- SICAT Implant Database Version V2.0 Update 3 or higher. How to find out my installed database version? Click here
The current version of the implant database can be found in the download area in the category Implantology. Here you will also find a Quick Guide for the installation of the implant database update.
What do I need to consider in advance so that a SICAT RAPID DIGITALGUIDE can be generated?
In addition to implant planning, you will need to accurately match an error-free optical impression that covers at least ¾ of the arch to the CBCT scan.
Error free means:
- There must be no distortions or voids.
- Artifacts such as spikes, elevations or strange model sockets must be avoided.
- The optical impression must cover the implant site completely.
Please check the matching of the optical impressions with the CBCT image carefully as insufficient matching will result in deviations of your implant placement.
What type of indications are supported by the SICAT RAPID DIGITALGUIDE?
You can order a SICAT RAPID DIGITALGUIDE, for cases
- where an accurate matching between optical scan and CBCT can be achieved
- with 3 or more remaining teeth.
Other SICAT surgical guide types are available for different indications. You can find more information here.
What type of indications are explicitly not supported by the SICAT RAPID DIGITALGUIDE?
Ordering the SICAT RAPID DIGITALGUIDE is not possible for:
- Fully edentulous cases
- Cases with less than three remaining teeth
Alternatively, you can order another SICAT surgical guide option. Find more information here.
Can I plan sleeves that are not available in SICAT Implant?
No, currently you can only plan with the sleeves available in your software.
Which sleeves are supported by the SICAT RAPID DIGITALGUIDE?
A list of available sleeve options can be found here.
Where do I get the guide sleeves from?
Depending on the sleeve system you have chosen during the implant planning you can purchase the sleeves directly from your implant manufacturer or from SICAT. A selection of sleeves can be purchased from the SICAT Store.
What can I do if the fit of the guide sleeve is too loose or too tight?
In case the guide sleeve dimension does not correspond to the dimension of the hole in the surgical guide, please proceed as follows:
- Please check whether the sleeve type selected in the software corresponds to the sleeve type you have available. If yes, see point 2. If no, please change the sleeve selection accordingly.
- Please adjust the printer offsets up or down during the order process to achieve the proper re-sult. If necessary, also use the available SICAT Offset reference bodies. Find more information here.
How and when will I be informed if the SICAT RAPID DIGITALGUIDE has been successfully designed?
After the order process you will first receive an e-mail confirmation that your data has been uploaded to the SICAT Portal. After 10 – 20 min. you will receive another e-mail either informing you that your digital surgical guide model is available for download or that an automatic design process is not possible in this particular case.
What can I do if I do not receive an email notification?
If it happens that you do not receive an e-mail notification, please check both the spam folder in your e-mail inbox and the case status in the SICAT Portal under “Orders”. If you need further assistance, please contact the SICAT surgical guide support.
Is it possible to refuse a digital design?
If the digital design for your guide does not meet your requirements, please let us know within 7 days by replying to the email notification, stating the reason for rejecting. Your account will not be charged for this case.
ORDERING PROCESS
How can I place an order for surgical guides?
You can order surgical guides directly through the SICAT Implant/ Galileos Implant software by using the order wizard.
What should I do if at the end of the order process for SICAT OPTIGUIDE / SICAT DIGITAL GUIDE the SICAT upload page is not opened automatically?
You can upload your order manually by using the SICAT File Uploader. This can be found in the SICAT Portal or on the SICAT website under Support.
How can I track my surgical guide orders?
You can track and check the status of your order at any time by logging in to the SICAT Portal. In case you have not registered yet, visit the SICAT Portal and create an account.
How do I place an order for drill sleeves?
You can order drill guides directly via the SICAT Store.
How can I place an order for bite plates?
You can order bite plates from the SICAT Store within the SICAT Portal. In case you have not registered yet, visit the SICAT Portal and create an account.
Will my credit card be charged while I use the ordering wizard?
No. The information you type into the order wizard is not automatically forwarded to SICAT, since the software is an offline application. Please print and sign the payment form as instructed during the order process,and send it to SICAT via our secureFax:
Fax: +49 228 286206-972
USA/Canada: 1(866)320-2004
SICAT will charge your credit card after the production and delivery process of the surgical guide is
complete.
Does SICAT offer express service for orders?
We do not offer an express service , but, if you specify the exact date of the surgery when sending your orders, we will strive to take it into account and attempt to deliver the surgical guide in time for the surgery. Generally, we process every order with high accuracy and as soon as possible. Please note we cannot guarantee delivery dates as the courier service and/or customs has control over this. In addition, if there are materials missing or we need further information from you, there may be further delays.
What is the Return Policy?
If you need to return an item, please contact us with your order number and details about the product you would like to return for refund. We will respond with instructions for how to return items from your order.
• Items purchased can be returned within 30 days of purchase.
• Custom made and software products are not eligible for returns.
• Items must be unused and in original packaging.
• Return shipment costs are the responsibility of the customer.
Can I cancel an order?
Yes, cancelation of an order is possible. Fees apply, though, depending on the time of cancellation.
For OPTIGUIDE,CLASSICGUIDE and ACCESSGUIDE applies:
- If your case has not entered (physical) production phase yet you can cancel your order free of charge.
- If your case is already in production, there is a cancelation fee of 50%.
- If your case has already been shipped, cancellation is not possible anymore.
For DIGITALGUIDE applies:
- If your case has not been designed yet you can cancel your order free of charge.
- If your case has already been designed, there is a cancelation fee of 50%.
- If your case has already been delivered to your SICAT Portal account*, cancellation is not possible anymore.
*For orders to be printed by a partner lab, please contact the lab directly to avoid additional charges.
Please keep in mind the short turnaround time for the DIGITALGUIDE workflow.
DIDN’T FIND THE RIGHT QUESTION AND ANSWER?
Find detailed information on the Implantology sub-page.
Last Update: 2023-12-13