FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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Find here the most frequently asked questions and answers on the SICAT Portal.

PORTAL

I am a new customer. How do I register for the SICAT Portal?

To register for the SICAT Portal please proceed as follows:

1. Visit portal.sicat.com and click on the button Create Account at the bottom left of the page.

2. Enter your log-in information (please note that all fields marked with a red star are mandatory).

3. Choose a unique user name and a secure password. Be sure to use an email address to which you have full access because you will need this address to activate your account!

4. Once you have entered your login information, click on Submit at the bottom right.

5. A message appears that your account still needs to be confirmed. You will receive an email at your previously specified email address.

6. Check your email inbox (and possibly your spam folder) for an email with the subject “Customer account confirmation for …”. This email contains a confirmation link for the activation of your SICAT portal account. Just click on the link.

7. Your browser opens showing you a confirmation notification.

8. Within the next 5 minutes you will be notified of the activation of your account by email. The registration process is now completed.

I forgot my password for the SICAT Portal. What can I do?

1. Visit portal.sicat.com and click on the button „Forgot Your Password?“ at the bottom left of the page.

2. Enter your e-mail address or your user name and click on Submit at the bottom right. You will receive an email with further instructions to reset your password.

3. Check your email inbox (and possibly your spam folder) to the email with the subject line “New password for …”. This email contains a confirmation link that lets you reset your password.

4. Your browser opens showing you the SICAT Portal page „Set new Password“. Enter a new secure password, confirm and click on the button Reset Password.

5. A message appears that your password was changed. The password reset process is now completed.

Are there any minimum requirements for my username?

No, you can freely choose your user name (eg. your name or your email address). Your username can also include special characters (such as comma or exclamation mark).

Are there any minimum requirements for my password?

Yes, your password must be at least 6 characters. Additionally, you can choose your password blank. Your password can include special characters (such as comma or exclamation mark). Please also read our information on creating secure passwords.

How do I create a secure password?

When you create your password please make sure that it is at least 6 characters long. At best, use a complex combination of numbers, letters, and punctuation.

Your password should be easy for you to remember, but hard to figure out for other users. For increased security, your SICAT portal password should be different from your passwords for your e-mail account, online banking or other applications.

Please Note: Under no circumstances our staff will encourage you to disclose your password or legitimation data!

DO YOU HAVE ANY QUESTIONS? WE WILL ASSIST YOU!

The SICAT Support Team will provide help in case of questions relating to the SICAT Portal!

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Last Update: 2020-03-18

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