FREQUENTLY ASKED QUESTIONS

To register for the SICAT Portal please proceed as follows:

1. Visit portal.sicat.com.
2. Enter your log-in information.
3. Choose an email address and a secure password. Be sure to use an email address to which you have full access because you will need this address to activate your account!
4. Once you have entered your login information, submit your entries.
5. A message appears that your account still needs to be confirmed. You will receive an email at your previously specified email address.
6. Check your email inbox (and possibly your spam folder) for an email with the subject “Customer account confirmation for …”. This email contains a confirmation link for the activation of your SICAT Portal account. Just click on the link.
7. Your browser opens showing you a confirmation notification.
8. To see what to do next please follow the section for: What do I have to consider after the first login?

Once registered, you can choose between two options: creating a new practice (1) or to assign to an existing practice (2).  First, you always need your personal information (last and first name, position in practice, phone number). If you want to assign the account to an existing practice, you also need the SICAT customer ID and the ZIP Code of the practice.

When registered, a notice appears on the screen, stating that a confirmation from a member of your practice is required.  This means that an email will be sent to the already registered address of your practice which contains a link you have to click to verify the assignment of your new account to the existing practice.

Yes, it is required that you use a valid email address as username.

When you create your password please make sure that it is at least 10 characters long. At best, use a complex combination of numbers, letters, and punctuation.

Your password should be easy for you to remember, but hard to figure out for other users. For increased security, your SICAT Portal password should be different from your passwords for your email account, online banking or other applications.

Please Note: Under no circumstances our staff will encourage you to disclose your password or legitimation data! Please also refer to our privacy policy!

Our support team will be happy to assist. Find all contact information on our support page.

For security reasons, we strongly recommend that you do not save or write down your secret login credential – especially your personal password – on your hard drive, as this may pose a security risk.

If, despite all due care, you cannot rule out the possibility that your secret login credentials are known to unauthorized persons, please change your password yourself immediately via your user account settings.

1. Visit portal.sicat.com and click that you have forgotten your password.?
2. Enter your username i.e. your email address and submit. You will receive an email with further instructions to reset your password.
3. Check your email inbox (and possibly your spam folder) for an email with the subject line “Reset password”. This email contains a confirmation link that lets you reset your password.
4. By clicking the link you will be directed to the SICAT Portal page where you can enter a new password. Enter a new secure password and submit to reset your password.
5. A message appears that your password was changed.

1. First make sure you typed in the correct email address when asking for a reset password email. It needs to be the email address that you have used for your login credentials. Check your junk or spam folder in your email account.
2. Some email accounts are protected by a spam filter from incoming emails. This filter is likely to block an automated email from the SICAT Portal if you have not “whitelisted” emails coming from sicat.com. If you are not sure if you have a protecting filter like this running on your email account, or if you are unsure how to “whitelist” then please contact your local IT to assist you.

Our support team will be happy to assist. Find all contact information on our support page.

In February 2019 we had a SICAT Portal relaunch. At that time, all existing customers had to re-register for the SICAT Portal. There are three options:

1. If you are registering for the first time, please follow the instructions in the section for: I am a new customer. How do I register for the SICAT Portal?
2. After you have re-registered, additional employees of your practice can connect to your account if necessary. To do this, please follow the instructions in the section Is it possible to link additional accounts to my SICAT Portal account?
3. If you are not sure where your SICAT account stands, please contact the SICAT support. Find all contact information on our support page.

Yes, go to portal.sicat.com and you will be taken to the login page. Please proceed as follows:

1. Choose to register as a new user.
2. Type in the new user’s credentials. You must enter a new email address and submit.
3. Check your email inbox (and possibly your spam folder) for an email from the SICAT Portal titled “Welcome to SICAT Portal”. This email contains a confirmation link you need to click on to secure your new user credentials and to confirm your email account. You will be asked to login to your account using the new credentials.
4. You will then be taken to a page giving you two options. Choose the option to assign to an existing practice. Enter your SICAT customer ID and your office zip code of the existing practice. If you do not know this information, please contact the SICAT support. Find all contact information on our support page.
5. Complete the registration information including your name and position at the practice. Once complete with the registration of the new user a notice appears on the screen, stating that a confirmation from a member of your practice is required.
6. An email to the former SICAT Portal account, i.e. to the other employees from your practice who already have access to the SICAT Portal, is automatically sent and the connection between the new user account and the existing practice needs to be confirmed by one of the practice employees by clicking the link in the email.
7. Login to the SICAT Portal with the new credentials and you are finished registering the new user. You have now created a second user account for your practice.

Our support team will be happy to assist. Find all contact information on our support page.

You can connect up to 5 users with your main practice account.

You will find your SICAT customer ID after logging into your SICAT Portal account. Once logged in, you will see your name in the upper right-hand corner of your dashboard. Below your name is a 5-digit number, this is your customer ID.

The emails from the SICAT Portal are automated (i.e. password reset and upload confirmations) and are sent to the email that is used as your username credential.

The login lock-out is temporary and you will be allowed to make another attempt after 5 minutes.

Unfortunately, this is not possible. Please email us at [email protected] and we will provide you with your invoice upon request.

The displayed addresses are only valid for orders that you place within the SICAT Portal. If you use Galileo’s Implant or other SICAT services, the order address will not be saved in the SICAT Portal and will not be transferred automatically. In this case, please check the given address before you complete your order.

Register on the SICAT Portal via portal.sicat.com as a new user, if you do not already have an account. Otherwise simply log in. Visit the SICAT Suite download section within the SICAT Portal, select your language and click the Download button to download your copy of the SICAT Suite.