FREQUENTLY ASKED QUESTIONS

SICAT Smart offers you a smart start into the SICAT world and our software applications for different dental disciplines. It is managed via the SICAT Portal as well as SICAT Connect and includes our subscription program, which allows you to use SICAT Suite applications easily, affordably and on a monthly cancelable basis according to your preferences. In addition, SICAT Connect allows you to easily and conveniently transfer your SICAT Smart licenses to other workstations.

To use SICAT Smart, you must register in the SICAT Portal or log in to your already existing account. Simply click on “My SICAT Smart” on your dashboard to access your personal SICAT Smart configuration. The SICAT Portal guides you through the entire setup process. 1 license for each of the 4 SICAT Suite applications (SICAT Implant, SICAT Endo, SICAT Air, SICAT Function) costs 99€ per month and can be moved between workstations as required using SICAT Connect. Each additional license for the same application costs only €49 per month.

To redeem your SICAT voucher code, you must register on the SICAT Portal or log in with your existing account. You can now enter your voucher code by clicking on “Redeem voucher”. Here, you can also add other vouchers or further customize your configuration according to your preferences. Finally, check and confirm redeeming your voucher and the resulting SICAT Smart configuration. Vouchers may either include a limited-time free monthly quota or entitle you to permanently activate a lifetime subscription for a SICAT Suite application free of charge. The exact contents of your voucher will be displayed in your SICAT Smart configuration before redemption.

SICAT Smart works with SICAT Suite version 2.0.40 or higher, which you can download from the SICAT Portal.

SICAT Connect is a software tool that must be installed on every workstation on which you want to use your SICAT Suite applications. You will find the download in the SICAT Portal after you have configured SICAT Smart. An installer guides you through the installation in just a few steps. SICAT Connect allows you to specify which of your licenses you want to use on which workstation. With SICAT Connect, you can easily move licenses between workstations. To use your software, you only need an internet connection once a month.

Yes. We strongly recommend that you proceed in this order. This is the only way to ensure that you are guided through the entire setup process and complete all the necessary steps. If you are already using SICAT Suite on your workstations, it is necessary to install SICAT Connect afterwards.

You can adjust your SICAT Smart configuration in the SICAT Portal at any time. To perform a cancellation, please reduce the number of subscriptions as far as you wish. Notice periods and free monthly allowances from vouchers are automatically taken into account. Check your new configuration and confirm it.

A 14-day cancellation period applies on the respective key dates. If you do not cancel, your subscription will be extended by one month. The key date of your subscriptions is the day on which you signed up for a subscription for the first SICAT Suite application. All additional subscriptions are based on this key date. You will receive a transparent monthly overview of your individual SICAT Smart subscription plan, i.e. your active configuration. If you would like to resume your subscription after canceling, you can do so at any time.

Once a month, the workstation on which you use SICAT Smart requires a stable internet connection to retrieve your SICAT Smart configuration. The rest of the time, you can work offline.

Voucher codes for full versions are sold by our distribution partners. For more information on possible options and the payment model that suits you best, please contact your personal dealer or use our contact form to send us your enquiry.

In this case, you must also transfer your previous licenses to the new SICAT Smart system. To do this, visit your personal license management page on the SICAT Portal and follow the instructions for SICAT Smart. In your SICAT Smart configuration, you can then add further SICAT applications in addition to replacing your previous licenses. Finally, check and confirm your new SICAT Smart configuration and follow the instructions for installing SICAT Connect on your workstations. In addition, an update to SICAT Suite Version 2.0.40 is required on every workstation where you want to use SICAT Smart.